I have a question. Where can I get an answer?

You can make an inquiry through our contact form in the "Contacts" section or call our national phone.

 

BEFORE RESERVATION

o Where can I find out about the full rental conditions?

o You can read our Terms and Conditions using this link.

 

o Where can I pick-up/drop-off a car?

o We operate mainly on the territory of Burgas district. Our main locations are Burgas Airport, Pomorie, Aheloy, Ravda, Nessebar, Sunny Beach, Sveti Vlas, as well as the Southern Black Sea Coast - Kraimorie, Chernomorets, Sozopol, Duni and Primorsko. Full information can be found here.

 

o Do you offer delivery to a hotel/address?

  • oGreen Rent A Car offers deliveries to every hotel or address in the locations it serves.

     

    o What are the working hours of Green Rent A Car?

    o The head office of Green Rent A Car is in Burgas, 33 Prof. Yakim Yakimov Blvd. - a new TOYOTA showroom. Opening hours are from 09:00 to 18:00, Monday to Sunday. The offices serve clients outside working hours, by prior arrangement and fee.

     

    o Is there an extra charge if the time of picking up or dropping off is outside working hours?

    o The "Out of working hours" fee is € 30 for service in the time interval between 8:00 and 8:59 and between 18:01 and 21:00 o’clock.

     

    o Can the car be dropped off to a different location from the pick-up location?

    o Pick-up and drop-off of a car can take place in any location where Green Rent A Car operates. Depending on the distance, you may be charged an additional fee, which is calculated automatically during the booking process.

     

    o Is it allowed to go abroad?

    o Only with an inquiry and explicit consent from Green Rent A Car, you can visit neighboring countries with your rental car (Greece, Macedonia, Serbia, Romania and the European part of Turkey). An administrative fee is charged depending on the rental car class. The deposit is doubled.

     

    o Is there a minimum age for renting a car?

    o The minimum age is 21 years, the driver must have obtained a license at least 3 years prior. Lessees who do not meet these requirements pay a "Young Driver" fee of € 6/day and a double deposit. Restrictions are possible.

     

    o Is there a limit to the mileage the rental car can travel?

    o There are no restrictions on the mileage of the rental car.

     

    o Is the fuel paid or included in the price?

    o The car comes with a full tank and must be dropped off with a full tank. When dropping off with missing fuel, the Client pays the missing fuel at a price of € 2.50, as well as a fee of € 10, unless a "Prepaid fuel" fee has been paid in advance. We recommend that you mainly use petrol stations from established chains such as OMV, Shell, Petrol, LUKOIL, Gazprom, Rompetrol.


    IMPORTANT FOR TOYOTA HYBRIDS: All TOYOTA hybrid cars are refueled with GASOLINE.

     

    o Do I have to make a prepayment to reserve a car online?

    o When you make a reservation through our website, you can choose a partial prepayment or a full prepayment. Only after payment is made, we guarantee the reservation of the desired car.

     

    o Do I need a credit card to rent a car? Can I use a debit card?

    o When renting a car you need to leave a deposit with a credit or debit card (Visa or MasterCard). The deposit amount is not withdrawn from your account, it is only blocked! After the end of the lease it is unblocked automatically within 30 days. The deposit varies between € 150 and €500 depending on the car class. The deposit can be left in cash, the amount is increased by 100%.

     

    WHEN RESERVING

     

    o Is there a discount for regular Clients?

    o Regular Clients of Green Rent A Car receive an additional discount, which is based on the number of actual Reservations made. Read more about the MyGreen program on this page.

     

    o Is the toll included in the price?

    o The price includes toll - vignette for the territory of the Republic of Bulgaria.

     

    o What insurances are included in the price?

    o The mandatory Civil Liability Insurance is included in the price of the rental car. We recommended a "FULL PROTECTION" insurance, which guarantees you a refund of the deposit in case of a road accident and exemption from administrative fee in case of a road accident. You will be provided with a replacement car and free roadside assistance if needed.

     

    o Is there a charge for an additional driver?

    o You can choose one additional driver as the fee is € 1.50/day (max. € 30).

     

    o What should I do if I want to go abroad?

    o You need to explicitly send an e-mail request for correspondence or use our contact form. Only with our explicit consent is it allowed to go abroad and it depends on the country you have chosen.

     

    o What are the payment methods for online reservations (booking)?

    o The payment methods are: credit card or debit card, bank transfer and PayPal. The website is protected by a Certificate. The transactions via the website are protected with up to 256-bit encryption.

     

    AFTER THE RESERVATION WAS MADE

    o Направих резервация в сайта, какво следва?

    o Within 24 hours after sending the Reservation, we will send you an e-mail with confirmation and a link to your voucher. You can also access it from your personal MyGreen account.

     

    o Do I have to print the voucher?

    o It is desirable to present a printed voucher. For your convenience, we also provide the opportunity to download the voucher in .pdf format and present it directly from your smartphone or tablet.

     

    o Can I make changes to the Reservation?

    o Your personal account allows changes to the Reservation. Sign in to MyGreen and use the Edit menu.

     

    o Can I cancel my Reservation?

    o This is possible through your personal account. Reservations can be canceled/changed up to 72 hours before the start of the rental period, free of charge. If the Reservation is canceled less than 72 hours before the start of the rental period, a fee will be charged depending on the remaining period up to the specified start date and time of the rental.

     

    o Will my money be refunded upon cancellation?

    o Yes, but if you cancel a Reservation less than 72 hours before the start of the rental period, a fee will be charged as follows: if canceled up to 48 hours before the start date and time of rental - 30% of the final price of the Reservation, but not more than the value of the Reservation for 1 day; in case of cancellation up to 24 hours before the start date and time of the rental - 50% of the final price of the Reservation, but not more than the value of the Reservation for 2 days; in case of cancellation less than 24 hours before the start date and time of the rental - 100% of the final price of the Reservation, but not more than the value of the Reservation for 3 days.

     

    o Will I be met at Burgas Airport?

    You will be greeted by our employee in the Arrivals Hall at the Burgas Airport. You will recognize our employee by the Green Rent A Car sign.

     

    o What is the procedure if my flight is canceled/changed?

    o Car rental agents follow our flight schedules, but you must inform us in advance of the change.

     

     ON RECEIPT OF THE CAR

    o What should I have when picking up a car?

    o The required documents are: a valid driver's license, a passport or an ID card. It is recommended that you bring your voucher and credit card for the deposit.

     

    o What is the procedure for renting a car?

    o The Rental agreement will be completed and you will receive a copy of it. You will pay the rent and additional extras, if any. A full prepayment can be made before the start of the rental period. You can take out additional insurance. Your credit card deposit will be authorized (unblocked up to 30 days after the end of the rental). The deposit can be left in cash, the amount is increased by 100%. You will inspect the car for damage. In case of scratches or other damages, they will be noted in the Handover protocol/Contract.

     

    o What is a refundable deposit?

    o The deposit is a certain amount of money that is withheld when renting the car. The money remains blocked on your card until the end of the rental period, and it serves as a pledge to cover the cost of repairs in case of damage (not valid in the case of purchased "FULL PROTECTION" insurance and the presence of a Protocol from the Police). The deposit can also be left in cash, as the amount in cash is increased by 100%.

     

    o What happens if I am late in dropping-off the car?

    o If the client is late with the dropping-off after the expiration of the Rental agreement, a fee is charged as follows: up to 4 hours - one rental day; over 4 hours - 2 rental days, over 8 hours - 3 rental days.

     

    DURING THE RENT

    o What happens if I have an accident while renting?

    o In case of an accident, be sure to call the contact telephone number specified in the Rental agreement, as well as number 112 in order to inform the competent authorities (the Police).

     

    o Can I extend the rental period during the rental?

    o You must inform us in advance that you want to extend the rent. You will be asked to visit a Green Rent A Car office to sign a new Agreement. In case of impossibility to continue the rental of the specific car, due to its handover to a new Client, we will offer you an alternative.

     

    o What happens if I return the car earlier than expected?

    o The price for your entire rent is recalculated according to the standard price list, for the used period + 3 rental days.

     

    o What happens if I lose my car keys or documents?

    o You must report this immediately. For lost documents, registration number, GPS navigation or car keys, you owe a fee in Euros at the official rate available at the company's offices plus the corresponding penalty.

     

    WHEN DROPPING-OFF THE CAR

    o What happens if the car is dropped-off damaged?

    o In the absence of the relevant Insurance and Protocol from the Police, the Client is liable up to the amount of the damage. We recommend purchasing an additional "FULL PROTECTION" insurance.

     

     AFTER THE RENT IS OVER

    o What happens if the car is dropped-off damaged?

    o On the day you receive the car, the amount of the deposit is blocked /authorized/ on your credit card, and then it is unblocked within 30 days after the end of the rental /cancellation of the authorization/. If the deposit is left in cash, the amount is refunded to you upon return of the car, after an inspection and acceptance of a complete set of documents.

     

    MyGreen PROGRAM

    o  How can I create a MyGreen account? 

    o When reserving a car online, you receive a username and password for your personal account (MyGreen). You can create your account here.

     

    o  What privileges does MyGreen give me?

    o MyGreen allows you to:

    - Accumulate a personal discount with each subsequent Reservation.

    - View your Reservations history.

    - View and print your voucher.

     

    o What is the purpose of the Reservation voucher?

    o РThe Reservation voucher provides complete information about the booked services. Each voucher has a serial number and Client data.

     

    o If I have to cancel my Reservation, can I do so from my account?

    o Yes, follow the instructions: 

    - Log in to your MyGreen account.

    - Select the Reservation you want to cancel and press the "Cancel" button.

    - Describe the reason for the cancellation in the comment field.

    - Click the "Send" button.

     

    o Can I change my account password?

    o Yes, follow the instructions: 

    - Log in to your MyGreen account.

    - Select "Settings".

    - Fill in the "Current password", "New password" and "Repeat" fields.

    - Click the "Save" button.

     

    o I have more Reservations than my MyGreen account says.

    o If you notice a discrepancy between the number of Reservations shown in your account and the actual number of Reservations made, please contact us.