Terms of rental

I. GENERAL PROVISIONS

1.1 “Rented Car” means a motor vehicle subject to a Rental Agreement and explicitly identified in it by make, model, registration number;

1.2 "Rental Agreement" or "Rental contract" means a contract concluded between the LESSOR and the LESSEE for temporary and remunerative use of a car, including the annexes specified therein;

1.3 "Rental price" is the price of using the Rented Car for 24 hours /one day/.

1.4 "Rental period" is the period for which the LESSOR has provided the LESSEE with the use of the Rented Car.

1.5 "Price for rental period" or "Total rental price" is the total price payable by the LESSEE for the entire agreed period of use of the vehicle.

1.6 The "LESSOR" is ALEKSIA AUTO EOOD, UIC 202516238, with registered office and address of management: Burgas 8000, Zornitsa residential complex, building 62, floor 8, suite 807 - 08.

1.7 Unless explicitly mentioned in the Rental Agreement, the Rented Car is provided for use only on the territory of the Republic of Bulgaria.

1.8 If the Rental Agreement mentions additional driver(s), then the said driver(s) is/are  jointly liable along with the LESSEE for all obligations of the LESSEE that are subject of this Rental Agreement.

1.9 If the LESSEE is a legal entity, then the natural person(s) who signed the Rental Agreement on behalf of the LESSEE is/are  jointly liable together with the LESSEE for all obligations of the LESSEE that are subject of this Rental Agreement. If the natural person(s) who signed the Rental Agreement on behalf of the legal entity did not have the right to commit the will of the legal entity, then the relevant natural person(s) who signed the Rental Agreement is considered a Party to the this Rental Agreement.

2.0 Upon cancellation of the Reservation, the Client owes a cancellation penalty as follows:

• in case of cancellation up to 72 hours before the start date and time of the rent - no penalty;
• in case of cancellation up to 48 hours before the start date and time of the rental - 30% of the final price of the Reservation;
• in case of cancellation up to 24 hours before the start date and time of the rental - 50% of the final price of the Reservation;
• in case of cancellation less than 24 hours before the start date and time of the rental - 100% of the final price of the Reservation.

II. TRANSFER AND RETURN OF THE CAR

2.1 The LESSOR provides the Rented Car to the LESSEE in good technical condition with the necessary documents for traffic on the road network in the Republic of Bulgaria and with mandatory equipment in accordance with applicable regulations and additional equipment specified in the Rental Agreement, the transfer is reflected in a bilaterally signed Handover Protocol, which is an integral part of the Rental Agreement.

• The LESSEE undertakes to return the Rented Car with all documents and equipment submitted to him/her within the agreed time and place in the same condition in which it was provided, within the working hours of the LESSOR, which is certified in the Handover Protocol. The working hours of the LESSOR are from 09.00 to 19.00 from Monday to Sunday included, without the days declared national holidays. Otherwise, the said LESSEE owes the LESSOR an additional "overtime fee", the amount of which is agreed in the Rental Agreement.

2.2 In case the LESSEE refuses to sign the Handover Protocol upon return of the Rented Car, the Protocol is signed by the LESSOR and a witness certifying the LESSEE's refusal, in which case the LESSEE is bound by the facts established in the Protocol.

2.3 The term of the Agreement may be extended with the express consent of the LESSOR, and the LESSEE must pay the additional amount to the LESSOR to extend the Agreement for the agreed new rental period, no later than the agreed time of return.

2.4 In case of non-compliance with the deadline for returning the Rented Car, the LESSEE owes a penalty in the amount of:

• the rental price of the Rented Car for 1 (one) day - in case the delay is up to 4 (four) hours;

• the rental price of the Rented Car for 2 (two) days - in case the delay is 4 (four) to 8 (eight) hours;

• the rental price of the Rented Car for 3 (three) days - in case the delay is more than 8 (eight) hours.

• the quintuple (five times) amount of the rental price of the Rented Car for each day of delay - in case the delay is over 24 hours. The penalty under this clause is paid for each day of delay, including the first, until the return of the Rented Car. In this case, a one-day delay is considered to be any 24-hour period after the agreed day and the time of return of the Rented Car. In all cases, the penalty may not be less than the amount of the deposit.

2.5 Non-fulfillment of the LESSEE’s obligation to return the rented vehicle for more than 24 (twenty four) hours is considered appropriation / seizure and the LESSOR notifies the competent authorities, reserving all other rights under the Rental Agreement.

2.6 In the event that the Rented Car is equipped with a tracking system, and in addition to all other options under the Rental Agreement or applicable law, the LESSOR has the right to block the engine without warning and/or take action to regain possession of the Rented Car in the following cases:

• The LESSEE has not returned the Rented Car within the agreed time;

• The Rented Car crosses the state border of the Republic of Bulgaria without the prior written consent of the LESSOR;

• The LESSEE has engaged in risky driving;

• THE LESSEE systematically (three or more times) exceeded the maximum allowable speed;

• THE LESSEE exceeds the maximum permissible speed by more than 30 km/h;

• In case of stopping the transmission of a signal from the tracking system and lack of connection with the LESSEE.

• Upon receipt of information from the competent authorities that the Rented Car is used by the LESSEE to commit a crime or administrative violation.

III. RENTAL PRICE AND ADDITIONAL FEES

3.1 The rental price of the car is determined on the basis of the price for use for one day, and the price of the rental period or the total rental price is determined according to the rental period.

3.2 The LESSEE pays the full amount of the total rental price and the fees specified in the Agreement upon concluding the Rental Agreement.

3.3 The LESSEE may pay the total rental price in cash /subject to the regulatory limits on the amount of cash payments/, by bank transfer, at a POS terminal with a debit or credit card, as well as through payment platforms. An invoice is issued within 5 days after making the payment. In case if, in the authorization form with the current account data, the said account is owned by a third party other than the LESSEE, the additional driver(s) and/or the individual concluding the Agreement on behalf of a legal entity, this third party is entered as a cardholder and must be present when renting the car and is jointly liable with the LESSEE for all obligations of the LESSEE under this Rental Agreement.

3.4 The rental price does not include fuel. Except in cases where the LESSEE has paid a "Prepaid fuel" fee, when returning the car with an incomplete tank, the LESSEE pays the missing fuel at a price specified in Annex № 1 to Art. 6.15 of these General terms and conditions, which is an integral part of these General terms and conditions.

3.5 The rental price includes the value of compulsory Third-party liability vehicle insurance and vignette fee for the territory of the Republic of Bulgaria, as well as a roadworthiness inspection certificate. 

3.6 All prices and additional fees specified in the Rental Agreement include VAT.

3.7 The rental price does not include the use of additional equipment or services for which additional fees are specified in the terms of the Reservation or in the Rental Agreement. Upon payment of the amount of one-time or daily fees specified in the Agreement, the LESSEE has the right to use additional equipment or services as follows:

• PARTIAL INSURANCE (PI)

Partial insurance (PI) covers damage to the exterior. The renter is only responsible for damage to tires, rims and glass. If the renter did not comply with the Road Traffic Act (has used narcotics or alcohol) and caused damage to the vehicle, he/she is liable up to the amount of the damage. The renter undertakes to contact us on 00359 700 700 22 and inform the Police about a road accident, as well as obtain a document certifying the event (Report). Without a document, the insurance is not valid and the renter bears full responsibility for the car. The insurance does not apply if the rented car is provided to persons not registered as additional drivers responsible for the rented car, as well as if the vehicle has left the national road network and has had an accident outside it. The insurance (PI) does not cover deficiencies in the interior and exterior of the car, as well as damaged interior elements, as a result of illegal use of the car or after using tobacco products, narcotic drugs or alcohol.

• FULL INSURANCE (FI)

The renter is not responsible for damage to the vehicle. This insurance covers all damages to the car. The tenant undertakes to contact us on 00359 700 700 22 and inform the Police about a road accident, as well as obtain a document certifying the event (Report). Without a document, the insurance is not valid and the renter bears full responsibility for the car. The insurance does not apply if the rented car is provided to persons not registered as additional drivers responsible for the rented car, as well as if the vehicle has left the national road network and has had an accident outside it. The insurance (FI) does not cover deficiencies in the interior and exterior of the car, as well as damaged interior elements, as a result of illegal use of the car or after using tobacco products, narcotic drugs or alcohol.

• NO INSURANCE

In the absence of insurance and lack of fault on the part of the renter for damages to the rented car, the liability amounts to the amount of the deposit. In the absence of insurance and damage caused by the renter's fault, the liability amounts to the amount of the damage.

• "Additional driver" fee - the additional driver specified in the Rental Agreement has the right to drive the Rented Car. The fee is charged per day for each additional driver.

• "Young driver" fee - must be paid separately for the LESSEE and the additional driver, in cases where they are under 21 years of age and/or have acquired the right to drive the relevant category of car less than 3 (three) years prior.

• "Child Car Seat” fee - the LESSOR provides the Rented Car along with child restraint system in accordance with the Road Traffic Act and regulations on its implementation by a group specified in the Rental Agreement. The fee is paid per day. The installation of the child safety system is the responsibility of the LESSEE and its value is not included in the fee. The LESSOR is not responsible for the transport of children in the car without the mandatory security systems, as well as for damages resulting from the installation of the system.

• Navigation fee - the LESSOR provides an additional navigation system, in cases where it is not explicitly stated that the Rented Car is equipped with one. The fee is paid per day.

• "Prepaid fuel" fee  - releases the LESSEE from the obligation to pay the missing fuel and penalty when returning the car with an incomplete tank. The LESSOR does not owe a refund of the value of the available and unused fuel when returning the Rented Car.

• "Out of working hours" fee - the LESSEE has the right to receive or return the Rented Car outside the established working hours from 09.00 to 19.00, as well as on public holidays in the Republic of Bulgaria. The fee is paid once when concluding the Rental Agreement.

• “Delivery/Collection” fee - the LESSEE has the right to receive or return the Rented Car to a place specified in the Rental Agreement within the location specified by the LESSEE. The delivery/collection of the Rented Car in other locations is negotiated individually.

• “One-way rental” fee - applies in cases where the LESSEE, after concluding the Rental Agreement, wishes to change the agreed place of return of the Rented Car from one location to another with an existing office of the LESSOR. In this case, he/she pays fees according to the price list of the LESSOR, valid at the time of the change of the agreed place of return.

• "Mobile service group" fee - the LESSEE, in case of damage or other obstacles to the movement of the Rented Car, wishes to eliminate the damage/obstacles to movement, through roadside assistance organized by the LESSOR. In this case he/she shall pay the fees mentioned in Annex № 1 to Art. 6.15 of these General conditions.

• “Travel abroad” fee - the LESSEE has no right to leave the borders of the Republic of Bulgaria with the Rented Car, unless explicitly agreed otherwise and unless explicitly authorized to do so in a separate Power of Attorney document. When being given consent to travel abroad, the LESSEE pays an additional fee specified in the Rental Agreement, and the LESSOR has the right to provide additional conditions, depending on the chosen country of destination. In case of violation of this clause, as well as of the terms of the Rental Agreement, the LESSEE shall pay a penalty in an amount in accordance with Annex № 1 to Art. 6.15 of these General conditions.

In case of a claim by third parties against the LESSOR for the period of the unregulated departure of the Rented Car outside the borders of the Republic of Bulgaria, the LESSEE assumes property liability for culpable damages. All additional coverage paid by the LESSEE in this case is invalid and he/she is fully responsible for the damage caused to the LESSOR.

IV. DEPOSIT

4.1 Upon concluding the Rental Agreement, the LESSEE shall provide a deposit, which ensures the fulfillment of his/her obligations under the Rental Agreement. The deposit is released after returning the Rented Car in the condition in which it was handed over, according to the Handover Protocol and payment of all amounts due by the LESSEE, including but not limited to the rental price for the rental period, additional fees, costs, penalties and compensations for damages caused by the LESSEE to the Rented Car.

4.2. The deposit is provided in cash, by bank transfer, through a payment platform or is authorized by a credit card of the LESSEE or a third party /CARDHOLDER/. In case the LESSEE/CARDHOLDER has provided data on a bank card and the deposit is authorized by it, he/she gives his/her irrevocable and unconditional consent to the LESSOR, after and if it has fully utilized the deposit in the cases provided for in the Agreement, even after its completion, to withdraw amounts exceeding the deposit, as the signature placed on the first page of the lease agreement will be considered as placed on the statements from the POS - terminal. The provided card must be valid until the end of the rental period, otherwise the LESSOR is not responsible for refunding the deposit. In case of a change in the data provided on the payment card or if such is required by the bank servicing the LESSEE/CARDHOLDER, he/she undertakes to immediately notify the LESSOR of the change. For luxury cars [SIPP codes: UFAH, GVAD, LLAH, LFAD, LFAH, OPAD, LEAR] the deposit can only be made by credit card. 

4.3 The amount of the deposit depends on the class of the car and is determined in the Rental Agreement.

4.4 With the "Travel Abroad" option, the deposit is double the standard deposit without insurance, regardless of whether Full or Partial Insurance is added.

4.5 The LESSOR has the right to deduct from the deposit the value of unpaid amounts due by the LESSEE under the Rental Agreement /including rental price, additional fees, penalties and damages caused to the LESSOR/, and the rest is returned to the LESSEE within one month from the return of the Rented Car.

4.6 Upon extension of the Rental Agreement, the balance of the deposit shall be returned to the LESSEE in the amount specified in Art. 4.5 term after the expiration of the extended term of the Rental Agreement and return of the car. In case the deposit is paid by credit card, the deposit remains at the disposal of the LESSOR for another period of one month from the date of return of the Rented Car.

4.7 If the rental period is extended, the deposit remains at the disposal of the LESSOR for another month from the date of expiration of the extended period and the return of the car.

4.8 The amount of a cash deposit is double the standard deposit without insurance, regardless of whether Full or Partial Insurance is added.

4.9 With the "Young Driver" option, the deposit is double the standard deposit without insurance, regardless of whether Full or Partial insurance is added.

V. OBLIGATIONS OF THE LESSOR

5.1 In case the use of the Rented Car is impossible or difficult due to technical malfunction, the LESSOR undertakes to provide the LESSEE with a replacement car of the same or higher class for the originally agreed period, increased by the period of receipt of notice from the LESSEE until delivery of the replacement car. The LESSOR does not owe a refund of the amounts paid under the Rental Agreement, in case the LESSEE refuses the replacement car of a higher class or similar.

5.2 If the LESSEE has paid an additional "Full protection" fee, in the event of a road accident, damage, incident or in case of theft of the Rented Car, the LESSOR undertakes to: 

  • ensure, at its own expense, the repatriation of the Rented Car from the scene of the accident;

  • provide the LESSEE with a replacement car of the same or higher class for the initially agreed term;

5.3. The provision of the previous item does not apply in cases where the "Full Protection" fee is excluded, in accordance with the provisions of the General conditions.

VI. OBLIGATIONS OF THE LESSEE

6.1 The LESSEE undertakes to use the Rented Car as intended and to take due care of a good owner and diligence to protect it from damage, as well as to maintain it and return it to the LESSOR clean (washed), without traces of food, stains and other items and/or waste . The LESSEE undertakes to observe the normative acts regulating the traffic on the roads, the instructions and recommendations of the manufacturer and/or the supplier of the Rented Car, as well as the requirements of the insurer and the LESSOR.

6.2 The LESSEE undertakes to comply with the traffic rules by paying for all sanctions imposed by the control authorities for violations committed by the LESSEE. In case the applicable legislation provides for immobilization of the Rented Car, the LESSEE pays to the LESSOR, along with the price for the rental period, all costs paid by the LESSOR related to obligations to state and municipal authorities and third parties, as well as a penalty equal to three times the amount of the rental price for the period during which the car is immobilized, but no less than the amount of the deposit.

6.3 The LESSEE undertakes not to leave unattended the key and the remote control, the registration certificate, insurance policies and other documents and portable devices provided by the LESSOR when leaving the Rented Car.

6.4 The LESSEE is not allowed to leave and move away from the Rented Car without it being locked and without making sure that it is parked in an authorized and safe place.

6.5 The LESSEE is not entitled to use the Rented Car for commercial activities or to use it for transportation of bulk or other goods, beyond those allowed by the car manufacturer, incl. animals and cages with animals over 10 kg gross weight; for towing another motor vehicle or trailer; for the transportation of people for remuneration, including under the conditions of shared travel, as well as the transportation of people hitchhiking. In case of non-fulfillment of these obligations the LESSEE owes the LESSOR a penalty determined in Annex № 1 to art. 6.15 of the General conditions, as wellas Art. 6.16 of the General conditions. The penalty is due for each individual violation.

6.6 The LESSEE is not allowed to use the Rented Car for participation in trainings, competitions and/or to use the car for driver training. In case of non-fulfillment of these obligations the LESSEE owes the LESSOR a penalty determined in Annex № 1 to Art. 6.15 of the General conditions, as well as in Art. 16.6 of the General conditions. The penalty is due for each individual violation.

6.7 The LESSEE has no right to sublet the Rented Car to third parties, as well as in any other way to provide the use to persons who are not specified in the Rental Agreement. In case of non-fulfillment of these obligations the LESSEE owes the LESSOR a penalty determined in Annex № 1 to Art. 6.15 of the General conditions, as well as in Art. 16.6 of the General conditions. The penalty is due for each individual violation.

6.8 The LESSEE has no right to repair the Rented Car him/herself without the permission of the Lessor.

6.9 Smoking in the Rented Car is prohibited. Upon establishing traces of smoking, the LESSEE owes a penalty mentioned in Annex №1, which is an integral part of these General conditions.

6.10 The LESSEE and the additional driver are not allowed to drive the Rented Car if they have used alcohol and/or drugs and/or other intoxicants. In case of non-fulfillment of these obligations, the LESSEE owes the LESSOR a penalty equal to three times the amount of the price for the rental period. The penalty is due for each individual violation.

6.11. The LESSEE undertakes to keep the keys, documents and other portable devices of the Rented Car with the care of a good owner.

6.12. In case of damage to the tires of the Rented Car, the LESSEE undertakes to replace the damaged tire with the spare or use an emergency tire repair kit to repair the damage, then notify the LESSOR and visit its nearest office to inspect the damage. The requirement to visit the office does not apply to the "Full Protection" clause, unless there are exceptions to the validity of this clause in these General terms and conditions.

6.13. The LESSEE is responsible for reimbursement in full of all costs for repatriation of the Rented Car, as well as for the elimination of technical malfunctions and damage to the Rented Car, caused by intentional or negligent action or inaction of the LESSEE, incl. refueling it with an unsuitable type of fuel, ignoring the indication of a technical malfunction, driving outside of roads with permanent road surface or on roads with damaged pavement, etc.

6.14. The LESSEE owes payment of all ascertained defects on the car, the value of which is determined according to a document issued by an authorized service of the respective car brand.

6.15. The due compensations and penalties are defined in Annex № 1, which is an integral part of these General terms and conditions. In case the repair of the car is more expensive due to a specific paint, brand, model, higher class or damage that is not listed in the Annex, it is determined on the basis of a document issued by an authorized service of the car brand. In addition to the costs of damages, the LESSEE undertakes to pay the LESSOR all costs of roadside assistance or transportation to the car service, as well as all amounts paid by the LESSOR and due by the LESSEE for sanctions and obligations to state and municipal authorities and third parties.

6.16. In case of non-fulfillment of any obligations of the LESSEE for which no specific amounts of penalty are specified in the Rental Agreement, these General Terms and Conditions and Annex № 1 to them, the LESSEE pays a penalty in three times the price for the rental period, but not smaller than the amount of the Deposit.

6.17. Notwithstanding the previous clauses, the LESSOR has the right to claim from the LESSEE the difference between the full amount of damages (losses and lost profits) and penalties and indemnities due, according to the Rental Agreement, these General conditions and Annex № 1 to them.

VII. ROAD ACCIDENTS, INJURIES, INCIDENTS WITH THE RENTED CAR

7.1 In the event of a road accident, damage or other accident with the Rented Car or in case of theft, the LESSEE undertakes:

• to take the necessary actions to limit the amount of damage;

• to report immediately to tel. 112 and to stay at the scene of the incident and provide the necessary assistance to the competent authorities, including by communicating all the circumstances related to the event and to participate in the preparation of the necessary documents;

• to immediately notify the LESSOR and the Insurer of the event and the actions taken so far, following the instructions received from them.

7.2 In case of an accident or damage to the Rented Car, the LESSEE shall bear the costs of returning it to the service or office of the LESSOR, unless the LESSEE is released from liability in accordance with the terms of the Rental Agreement.

7.3 The LESSEE's liability for damages resulting from an accident, theft or other incident with the Rented Car is limited to the amount of the deposit only in cases of paid "Full Protection" fee and only if there are no exceptions to this clause.

7.4 The limitation or exclusion of the LESSEE's liability provided for in the Agreement does not apply, and the LESSEE undertakes to fully compensate the LESSOR for damages and lost profits, in each of the following cases:

• The road accident was caused by the fault of the LESSEE/Additional driver or the damage is the result of the fault of the LESSEE or third parties accompanying him/her, as well as in cases where the road accident report states that it occurred under "MUTUAL FAULT" and "UNDEFINED GUILT";

• The LESSEE or the Additional driver to whom he/she has provided the use of the Rented Car has driven the car under the influence of alcohol and/or drugs and/or narcotics;

• The accident or damage was caused intentionally by the LESSEE, the Additional driver or third parties accompanying him/her;

• The LESSEE or the Additional driver has provided the management of the Rented Car to a person who is not specified as an Additional driver in the Rental Agreement;

• Accident or damage occurred during or in connection with a crime committed by the LESSEE, the Additional driver or an accompanying person;

• The LESSEE has not fulfilled his/her obligations under Article 7.1 of these General Terms and Conditions;

• Theft or damage of wipers, antenna, tires, wheels, mirrors, registration number, accessories, keys or documents of the Rented Car;

• Missing parts and/or damage to the interior of the Rented Car.

7.5 In case of loss of documents, registration number, GPS navigation or car keys the LESSEE owes the respective penalty, according to Annex № 1 to Art. 6.15, forming an integral part of these General terms and conditions.

VIII. FINAL PROVISIONS

8.1 All amendments to the Rental Agreement, as well as all documents reflecting its implementation, are valid if made in writing and signed by the Parties or their authorized representatives.

8.2 All disputes over the conclusion, amendment, implementation or termination of the Agreement shall be resolved through negotiations between the Parties, and in case of disagreement, the Burgas District Court or Burgas Regional Court is competent to resolve the dispute, depending on the rules of tribunal jurisdiction.

8.3 For all issues not settled in the Agreement, the provisions of Art. 228 - 239 of the Law on Obligations and Contracts, of the Road Traffic Act, as well as the provisions of the current legislation shall apply. The Agreement is drawn up and signed in two identical copies - one for each of the Parties. An integral part of it are the Terms of Rental, the General Terms and Conditions and the Handover Protocol.

8.4 The present General Terms and Conditions are available in Bulgarian, Russian, English and German on the official LESSOR website at http://greenrentacar.bg/uslovia-za-naem, and in case of differences in translation, the text in Bulgarian has priority.

8.5 These General Terms and Conditions have been adopted by an act of the competent authority of ALEKSIA AUTO EOOD in 2022 and shall enter into force and apply as of 2022.

PENALTIES

PAINT DAMAGES - WITHOUT DEFORMATION